Return & Exchange Policy
Understanding our course exchange policy and refund conditions
Last Updated: August 6, 2025
Policy Overview
At Datastat Training Institute, we understand that circumstances may change after course registration. While we do not offer traditional returns for our training services, we provide flexible course exchange options to ensure you receive the training that best meets your needs.
Course Exchange Policy
Exchange Eligibility
- Course exchanges are accepted up to 7 days before the scheduled start date
- You may exchange your course for any other course of equal or higher value
- If exchanging for a higher-value course, the price difference must be paid
- If exchanging for a lower-value course, the difference will be credited for future training
Exchange Process
- Contact our training coordinator at info@datastatresearch.org
- Provide your original registration details and preferred new course
- Confirm availability of the new course schedule
- Complete any additional payment if required
- Receive updated course confirmation and materials
Refund Conditions
Limited Refund Scenarios
Full refunds are only available in the following circumstances:
- Course cancellation by Datastat Training Institute
- Failure to meet minimum enrollment requirements
- Documented medical emergency (with medical certificate)
- Visa denial for international participants (with official documentation)
Refund Timeline
- Refund requests must be submitted within 48 hours of the qualifying event
- Processing time: 7-14 business days from approval
- Refunds will be processed to the original payment method
- Bank transfer fees may be deducted from international refunds
Contact Us
For course exchanges, refund requests, or policy questions, please contact us:
Email: info@datastatresearch.org
Phone: +254 722 516 210
Office Hours: Monday - Friday, 8:00 AM - 5:00 PM (EAT)
Response Time: Within 24 hours on business days