Telephone: +254724527104

Training Course on Communication and Planning Skills for Administrative Professionals┬╗



Good communication and planning skills are essential for all administrative professionals.  This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Taking an in-depth and comprehensive approach the programme focuses specifically on:

  • face-face communications (both one-to-one and in small groups)
  • telephone skills, teleconferencing and remote communications
  • written communications (including writing e-mails, letters, reports and instructions)
  • meetings skills and supporting presentations
  • interpersonal and influencing skills
  • personal planning and time-management skills
  • project planning and monitoring


5 Days

Who Should Attend?

·         Administrative Professionals

·         Managers

·         Team Members

Course Objectives

By the end of the Communication and Planning Skills for Administrative Professionals training course, participants will be able to:

·         Determine how to improve the way they communicate with others through a variety of mediums

·         Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action

·         Identify how to make the most of the time they have, ensuring tasks are achieved effectively

·         Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Course Outline

Day 1: Communication Essentials

  • The Communication Process – the Sender / Receiver principle
  • Barriers to effective communications and how to overcome them
  • Learn how to communicate with just about anyone – understand others’ work personalities
  • Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
  • Learn how to engage the thinking brain to develop more assertive communications

Day 2: Communication Management

  • Learn how to communicate with difficult and demanding people
  • Manage others rather than them manage you
  • Learn how to say ‘no’ more effectively
  • Understanding conflict and why it happens
  • Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement

Day 3: Communication Alternatives / Planning Essentials

  • How to run effective meetings – uncover the 3 stages of world class meetings
  • Ensure buy-in and participant involvement at meetings
  • Determine the 4-point plan for emails and letters
  • Discover the 7 steps to effective business writing
  • Understand the key principles of effective planning – the Wheel of Success

Day 4: Planning Essentials

  • Determine how to set attainable goals to ensure the best chance of success
  • Learn the 3 Principles of effective Time Management
  • Learn how to prioritise your workload to aid in planning your tasks effectively
  • Discover how to deal with your ’Time Bandits’
  • Learn the 5 Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’

Day 5: Planning Add-ons

  • Learn how to get proposals accepted
  • Establish problem solving techniques to ensure success every time
  • Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
  • Programme Review – Let’s remind, review and reassure
  • Let’s plan – action planning for improved Performance and Behavioural outputs

Training Methodology

This Communication and Planning Skills for Administrative Professionals training course is highly interactional through a variety of experiential learning methods including: discussion, group activities, practice, case studies and review. As well as the required theory, this programme mainly focusses on participants being able to experience and get a sense of what these vital skills will sound, look and feel like.

Start Date: 02/24/2020
End Date: 02/28/2020

Registration for this course has been closed. Please click ALL COURSES to view more future courses

Course Description

Course Duration: 5 days

Training Center: Datastat Research Center

Start Date: 02/24/2020

End Date: 02/28/2020

Registration for this course has been closed. Please click ALL COURSES to view more future courses

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Contact Us

Mobile No: +254724527104/ +254734969612

Email Add:

Postal Add: 5402-00100

Head Office: Comet House , Along Monrovia Street, Nairobi, Kenya