Telephone: +254724527104

Training course on mobile banking and financial inclusion ยป


In recent years, financial institutions have developed innovative products and offered a wide range of services such as mobile banking in an effort to increase financial inclusiveness. Mobile banking (M-banking) refers to the access of banking services and facilities using electronic mobile devices such as mobile phones or personal digital assistants. Mobile banking as any transaction, involving the transfer of ownership of rights to use goods and services, which is initiated and/or completed by using mobile access to computer- mediated networks with the help of an electronic device. For example, customers can use mobile phones or personal digital assistants (PDAs) to withdraw money from their bank. Mobile banking is therefore a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or tablet.

Who should attend

System administrators, security personnel, management who want to understand the concept underlying mobile banking


5 days


         Learn the mobile network architecture

·         Familiarize the call, messaging and data handling

         Learn the mobile banking implementation

Course Outline

Module 1 – Mobile Network Fundamentals

·         Mobile Network Standards

·         Mobile Network Architecture

·         Mobile Network Interface and Protocols

·         Mobile Signaling Network

·         Mobile Network Numbering

Module 2 – Mobile Network – Call Handling

·         Location Registration

·         Location Update

·         Call Scenarios

·         MOC, MTC, MMC, MIC

·          International Roaming and Domestic Roaming

Module 3 – Mobile Network – Messaging Handling

·         SMS Architecture Platform

·         SMS Platform Interface and Protocols

·         SMS Scenarios

·          USSD Architecture Platform

·         USSD Platform Interface and Protocols

·         USSD Scenarios

Module 4 – Mobile Network – Data Network

·         GPRS Architecture Platform

·         GPRS Platform Interface and Protocols

·         GPRS Scenarios


The trainings are delivered through mini-lectures, specific case studies and group exercises and discussions


Course Schedule

No Start Date End Date Action
1. 02/09/2019 06/09/2019 Register
2. 16/09/2019 20/09/2019 Register
3. 30/09/2019 04/10/2019 Register
4. 14/10/2019 18/10/2019 Register
5. 28/10/2019 01/11/2019 Register
6. 11/11/2019 15/11/2019 Register
7. 25/11/2019 29/11/2019 Register
8. 09/12/2019 13/12/2019 Register
9. 13/01/2020 17/01/2020 Register
10. 27/01/2020 31/01/2020 Register
11. 10/02/2020 14/02/2020 Register
12. 24/02/2020 28/02/2020 Register

Contact Us

Mobile No: +254724527104/ +254734969612

Email Add:

Postal Add: 5402-00100

Head Office: Comet House 1st floor room 12A, Along Monrovia Street, Nairobi, Kenya