Training Course on Communication and Planning Skills for Administrative Professionals in Nairobi, Mombasa; Kenya

 Good communication and planning skills are essential for all administrative professionals.  This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Duration

5 Days

Who Should Attend?

Administrative Professionals, Managers, Team Members, and parties interested in advancing their administrative skills.

Course Objectives

By the end of the Communication and Planning Skills for Administrative Professionals training course, participants will be able to:

i.                    Determine how to improve the way they communicate with others through a variety of mediums

ii.                  Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action

iii.               Identify how to make the most of the time they have, ensuring tasks are achieved effectively

iv.               Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Course Outline

Module I: Communication Essentials

a.      The Communication Process – the Sender / Receiver principle

b.      Barriers to effective communications and how to overcome them

c.       How to communicate with just about anyone – understand others’ work personalities.

d.     Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance

e.      How to engage the thinking brain to develop more assertive communications

Module II: Communication Management

a.      How to communicate with difficult and demanding people

b.      Manage others rather than them manage you

c.       How to say ‘no’ more effectively

d.     Conflict and why it happens

e.      Conflict resolution styles and use the 4Ps to aid in reaching an agreement

Module III: Communication Alternatives / Planning Essentials

a.      How to run effective meetings – uncover the 3 stages of world class meetings

b.      Buy-in and participant involvement at meetings

c.       The 4-point plan for emails and letters

d.     The 7 steps to effective business writing

e.      Key principles of effective planning – the Wheel of Success

Module IV: Planning Essentials

a.      How to set attainable goals to ensure the best chance of success

b.      Principles of effective Time Management

c.       How to prioritise your workload to aid in planning your tasks effectively

d.     How to deal with your ’Time Bandits’

e.      Five Steps to the art of ‘Delegation’ – it’s not about ‘Allocation’

Module V: Planning Add-ons

a.      How to get proposals accepted

b.      Problem solving techniques to ensure success every time

c.       Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model

d.     Programme Review – Let’s remind, review and reassure

e.      Let’s plan – action planning for improved Performance and Behavioural outputs

Methodology

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

Key Notes

i. The participant must be conversant with English.

ii. Upon completion of training the participant will be issued with an Authorized Training Certificate

iii. Course duration is flexible and the contents can be modified to fit any number of days.

iv. The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate upon successful completion of Training.

v. One-year post-training support Consultation and Coaching provided after the course.

vi. Payment should be done at least a week before commence of the training, to DATASTAT CONSULTANCY LTD account, as indicated in the invoice so as to enable us prepare better for you.